Shipping policy

Shipping Coverage Area

Goodwin Massage Chairs ships to all addresses within the continental United States. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations. If you have questions about delivery to your specific location, please reach out to us before placing your order.

Order Confirmation

Once your order is placed, you'll receive an email confirmation with your order number and a summary of your purchase. This confirmation means your order has been received and is being prepared — not that it has shipped yet. If anything needs our attention before processing, we'll contact you directly.

Order Processing Time

Most orders are processed and handed off to our shipping partners within 3 to 5 business days. Processing times may vary slightly for custom configurations or items that require additional preparation. If your order falls outside of our standard timeline for any reason, we'll reach out with an updated estimate so you're never left wondering.

Shipment Notification & Tracking

As soon as your order ships, you'll receive a shipment notification email with your tracking number and a link to follow your delivery in real time. We recommend saving this email for reference. If tracking information doesn't update within 48 hours of receiving your notification, feel free to contact us and we'll look into it right away.

Estimated Delivery Time

After your order ships, delivery typically takes between 3 and 7 business days depending on your location and the size of the item. From the time you place your order to the day it arrives, most customers can expect a total delivery window of approximately 7 to 12 business days. Massage chairs are large, high-value items, and we prioritize safe handling over speed — though in most cases, you won't have to choose between the two.

Shipping Carriers

We work with trusted national carriers including FedEx, UPS, and USPS for standard shipments. For larger items such as full-size massage chairs, we partner with experienced freight carriers who specialize in oversized delivery. All shipments are fully insured and tracked from our facility to your door.

Delays & Exceptions

While we work hard to meet every delivery estimate, occasional delays can occur due to weather, carrier disruptions, or high seasonal demand. If your order is affected by a delay, we won't wait for you to notice — we'll contact you proactively with an updated timeline and any options available to you. Transparency matters to us, especially when you're investing in a product of this size and value.

Contact Us

If you have any questions about shipping, delivery timing, or the status of an existing order, our team is here to help.

Email us at support@goodwinmassagechairs.com and we'll get back to you as quickly as possible — typically within one business day.